Frequently Asked Questions
What type and how much of deposit is required?
20% deposit, but an exact percentage depends on
the specific order (bus type and length). The
precise deposit amount will be specified in your
price quote generated by your KGM Charter representative.
Deposits can be received by any of the accepted
payment methods (Visa, MasterCard, American Express,
Checks, wire transfers or money orders).
How does handle refunds and cancellations?
Your complete deposit is completely refundable
up to 15 days of the scheduled trip date.
After the deposit is paid, when
is the rest of my balance due?
The total payment is due 15 days before the scheduled
departure date. Any trip booked within the 15
days, full payment is needed at the time of booking.
In the event that the trip runs longer than expected, who is responsible for the extra time?
The number of hours specified on the proposal
is the number of hours booked. If you would like
to continue the trip, the chartering party would
be financially responsible for the extra time.
I would only like to rent out a bus for a short amount of time, what are the minimum hours a bus can be booked for?
On all of buses a four-hour minimum is required, but we do offer one-way transfer rates (one way trips) that can end up being shorter than one hour.
What is the maximum amount of time a bus can be booked?
Whether you would like to travel in Mexico or the continental United States, a bus can be booked and travel how ever long and how ever far you would like to go.
Who is responsible for parking and tolls costs while on the bus?
Your price quote does not include any of these types of charges.
Is a tip for the driver required?
A tip for the driver is not required, but if the driver does his/her job well a tip is always appreciated.
How can I pay?
To suite your needs accepts Visa, MasterCard, American Express, Discover, checks, wire transfers and money orders.
Will I be charged and what is the process if plans are changed?
The only possible charge will be a cancellation fee, if the cancellation occurs within 15 days of the scheduled booking (deposit is forfeited if cancellation is done within 15 days and up to 50% of the booking price may be surrendered if cancellation occurs within 7 days of the scheduled booking). Usually, any changes concerning destination and amount of time can be accommodated. A change regarding moving up the booking date may result in some availability issues but a fee is not charged, contact your representative as soon as you can to avoid any conflicts.
What is the booking process?
First, you will need to receive a quote for the
desired occasion. This can be done by filling
out our online quote form or by calling a speaking
with one of our representatives at 888-718-8887.
You then will receive a booking contract via email
or fax. You need to sign and fax it back and we
will confirm your booking.
What is the next step after a trip
is booked?
Your personal representative will contact you
and continue to work with you to ensure that each
one of your special needs are met and payments
are on time. At this stage, pick up times and
all other special requests are processed.
When going on an overnight trip am I responsible to find a hotel room for the driver?
On overnight trips the chartering party is responsible for the hotel room costs for the driver. Typically, if a large party is staying at a hotel, the hotel can offer a complementary room for the driver. If the hotel does not offer a complementary room, can find an economical room for the driver and book it for the chartering party.
Do your buses have air conditioning,
lavatories or TV/VCR/DVD systems?
Typically the large motor coaches come equipped
with all of these amenities. Most of the smaller
size buses contain air conditioning but a special
request for a minibus with TV/VCR/DVD systems
will be needed. If you require any of these options
let your representative know at time of booking.
What if my bus is late or has a breakdown?
We have many partners that are just a phone call
away to handle any unforeseeable problems. There
also is a 24-hour customer service hotline to
process any troubles.
Can I drink alcohol on your buses?
Yes, just let your representative aware of your request at the time of booking.
Will I get the exact bus I can see on the website?
We feature most of its buses on the website to
give you ample choices and options. If the exact
bus that you see on the website is not booked
it is yours!
Are your buses handicap accessibility?
A number of buses are ADA equipped, if you need a handicap accessible bus let your representative aware at the time of booking.
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